As soon as you book via our website, the billing contact will receive a website order confirmation. Your order will be reviewed by our Finance team and within 24 hours (Monday – Friday), the billing contact will receive an invoice or credit card receipt, depending on the method of payment selected. Your order will also be reviewed by our Events team and within 24 hours (Monday – Friday), each attendee will receive an email confirming their seat on the upcoming course. Two weeks before the course start date, each attendee will receive ‘joining instructions’, along with a few reminder emails. These emails will confirm the login details, trainer and any other important information. All emails will come from firstname.lastname@example.org, so please ensure you add this email address to your safe contacts.